Service Credit Terms

Effective: May 12, 2026 for new users; June 11, 2026 for existing users unless accepted earlier.

Last Updated: May 12, 2026

Version: v1.2

These Service Credit Terms supplement the Profasee Terms of Service and govern paid and promotional credits associated with a Profasee account. Capitalized terms not defined here have the meanings in the Terms.

1. What Service Credits Are

Service Credits are a prepaid account balance that may be applied against eligible Profasee usage charges. Profasee currently tracks Service Credits as a U.S. dollar-denominated balance in the Profasee ledger.

Service Credits are not cash, currency, a bank account, a deposit account, a security, or legal tender. Service Credits have no cash value, cannot be withdrawn, cannot be redeemed for cash, and do not accrue interest. Profasee intends Service Credits to be a prepayment for Profasee services, not a general-purpose stored-value product or gift card.

Service Credits are not the same thing as model tokens. The Services may measure AI usage using model tokens, cached input tokens, output tokens, image generation events, agent runs, workflow executions, tool calls, or other usage units. Service Credits may be applied against charges generated from those usage units according to Profasee's then-current pricing and billing rules.

2. Types of Service Credits

Usage Credits are credits you purchase through the Profasee platform, checkout flow, billing page, invoice, or another Profasee-approved purchase flow.

Promotional Credits are free, bonus, trial, founder, migration, courtesy, or promotional credits that Profasee may provide at its discretion.

Profasee may reject, cancel, or limit a Service Credit purchase or promotion at any time where permitted by law.

3. Purchases

Profasee may require you to maintain a valid payment method before purchasing Service Credits. Current self-serve purchase flows may limit purchases to amounts between $25 and $2,500 per transaction, but Profasee may change purchase limits, minimums, maximums, and available denominations at any time. Profasee may support larger purchases, invoice billing, or custom credit commitments for verified customers in a written agreement or approved invoice flow.

Service Credits are issued to the Account associated with the purchase after payment succeeds or after Profasee otherwise confirms issuance. Taxes may apply and are your responsibility.

All Service Credit purchases are final and non-refundable except where required by law, expressly stated by Profasee in writing, or expressly stated in a written agreement signed by Profasee.

4. Consumption and Metering

Service Credits may be deducted in real time as eligible AI usage occurs. Usage may include model calls, token usage, cached token usage, image generation, AI Employee activity, Agent Actions, workflow execution, tool calls, and other metered or usage-based features.

Profasee may also report usage to a payment processor or billing provider and reconcile Service Credit-covered usage on an invoice or billing record. Your displayed balance may be adjusted to correct metering, billing, reconciliation, fraud, abuse, or technical errors.

Profasee's records of usage, deductions, balances, purchases, auto-reloads, and credits are controlling absent manifest error. Upon reasonable request, Profasee may provide an explanation of material usage calculations, subject to security, confidentiality, and third-party restrictions.

Service Credits consumed by authorized usage, Outputs, workflows, or Agent Actions are not refundable or reversible merely because the Output was inaccurate, the Agent Action was undesirable, the result was unprofitable, the Channel changed its policy, or you did not use the Services as expected.

5. Expiration, Dormancy, and Account Closure

Paid Usage Credits issued on or after this version do not expire while your Account remains active, unless a different treatment is required by law or expressly stated in a written agreement signed by Profasee. Profasee may apply older credit terms to credits issued before this version to the extent permitted by law.

Promotional Credits expire on the date stated when issued. If no date is stated, Promotional Credits expire one year after issuance. Profasee may revoke Promotional Credits at any time if they were issued in error, abused, obtained through fraud, or used in violation of the Terms.

If you close your Account, if the Account is terminated for cause, or if the Terms or these Service Credit Terms state that forfeiture applies, unused Promotional Credits are forfeited. Unused paid Usage Credits are not automatically redeemable for cash and remain non-refundable except where required by law, expressly stated by Profasee in writing, or expressly stated in a written agreement signed by Profasee. Contact support@profasee.com within thirty days after account closure if you believe applicable law requires different treatment of an unused paid balance.

To the extent any unused paid balance is subject to state unclaimed property, escheat, or similar law, Profasee may comply with applicable reporting, notice, and remittance obligations. After remittance to a state or government authority, your recovery rights are against that authority to the extent required by law.

6. No Transfer

Service Credits may be used only by the Account to which they are issued. You may not sell, transfer, gift, trade, broker, pool, assign, pledge, sublicense, or exchange Service Credits, whether paid or promotional.

Service Credits cannot be used across unrelated accounts unless Profasee expressly permits it in writing.

7. Auto-Reload and Balance Maintenance

Profasee may offer auto-reload or balance maintenance. If you enable it, you authorize Profasee and its payment processors to charge your saved payment method on a recurring off-session basis when your balance reaches or falls below your selected threshold, in the amount needed to reach your selected target balance or another amount shown in the product flow.

The product flow may require separate confirmation of the threshold, target balance, payment method, and recurring-charge authorization. You must keep those settings current and disable auto-reload if you no longer want recurring charges.

You may disable auto-reload through billing settings or by contacting support@profasee.com. Disabling auto-reload does not cancel charges already initiated, amounts already due, or deductions for usage already incurred.

Profasee may send electronic receipts or billing records for auto-reload charges and may send renewal, reminder, or other notices where required by law.

Auto-reload may fail, be delayed, require authentication, or be suspended because of payment failure, processor rules, fraud review, regulatory requirements, or Profasee risk controls. Profasee is not liable for service interruption, failed Agent Actions, or usage limits caused by insufficient credits or failed auto-reload.

8. Pricing Changes

Profasee may change usage rates, credit application rules, model prices, token rates, conversion methods, supported models, eligible features, and metering rules. Material price increases will generally take effect thirty days after notice, unless the change is required sooner by law, model-provider pricing, Channel pricing, security, abuse prevention, or urgent operational needs. Changes apply to future usage only.

If you do not agree to a material pricing change, your sole remedy is to stop using the affected paid feature, disable auto-reload, and cancel before the change takes effect. Refunds or credits are provided only where required by law, expressly offered by Profasee in the notice, or stated in a written agreement signed by Profasee.

Profasee may modify, discontinue, or replace Service Credit functionality, including by migrating to a different billing provider, credit ledger, invoice offset, or payment mechanism.

9. Disputes

You must dispute any Service Credit purchase, deduction, balance, auto-reload, or usage charge within thirty days after it appears in your Account, invoice, or billing record, to the extent permitted by law. This dispute window does not waive non-waivable chargeback rights or statutory rights. Send disputes to support@profasee.com and include the account, date, amount, and reason for the dispute.

Profasee will review timely disputes in good faith and may issue a correction, credit, refund, or denial at its discretion and as required by law. You must pay all undisputed amounts while a dispute is pending.

10. Abuse and Corrections

Profasee may correct balances, reverse credits, claw back credits, suspend accounts, terminate access, or require repayment if Service Credits were issued, purchased, transferred, or consumed because of fraud, abuse, chargeback, payment failure, promotion misuse, pricing error, metering error, technical error, violation of the Terms, including the Competitor representation in Section 3, violation of the Usage Policy, including Section 12 on Competing Model and Product Restrictions, competitive misuse of the Services, misappropriation of Profasee's Confidential Information or Trade Secrets, or other unauthorized activity. Service Credits associated with an Account suspended or terminated for any such reason may be forfeited and non-refundable to the maximum extent permitted by law and the Terms.

If a payment for Service Credits is reversed, charged back, declined, refunded, or otherwise not received, Profasee may remove the corresponding credits, suspend the Account, require repayment, or charge the payment method on file for usage already consumed.

11. Order of Precedence

If these Service Credit Terms conflict with the Terms of Service, these Service Credit Terms control for Service Credit-specific issues unless the Terms expressly state otherwise. The Usage Policy controls prohibited use of Service Credits and the Services.

12. Survival

Sections 4 through 12 survive termination or account closure to the extent relevant to usage, balances, disputes, corrections, unclaimed property, abuse, and enforcement.

Questions about Service Credits and billing disputes: support@profasee.com.